Benefits and services

Experience award-winning customer service.

The support our customer care advocates provide our members is also designed to put you first by helping you get the right answers to your questions the first time. Our “No Homework” policy means we do the work for you. Our unique approach to serving you has earned recognition, winning us the distinction of National Customer Service Department of the Year in Health Products and Services at the 2015 American Business Awards.


Your own medical team

OptumTM Medical Network values and respects the relationship you have with your primary doctor. We also surround you with your own team of medical and lifestyle specialists.

If your doctor is part of our Network, you will receive coordinated care:

  • 1. Your primary doctor leads your entire care team
  • 2. Our Network doctors take the time to understand your situation and tailor services based on your unique needs
  • 3. Your doctor will work hard to gain a complete understanding of your medical history and current health. They use this knowledge to find the right specialists and programs for you


Patient online portal

Once you become part of the Optum Medical Network you have the option to create an online account on our patient portal. The patient portal gives you 24-hour secure online access to your health information that is managed by your doctors and specialists who are in the network.

Learn more